{"id":172823,"date":"2020-04-14T10:12:28","date_gmt":"2020-04-14T14:12:28","guid":{"rendered":"https:\/\/fiix.wpengine.com\/?p=172823"},"modified":"2020-07-23T10:01:00","modified_gmt":"2020-07-23T14:01:00","slug":"impact-of-covid-on-maintenance","status":"publish","type":"post","link":"https:\/\/fiixsoftware.com\/blog\/impact-of-covid-on-maintenance\/","title":{"rendered":"How COVID-19 is changing the way maintenance teams work"},"content":{"rendered":"

Like the rest of the world, most of the maintenance industry has been turned upside down by the COVID-19 pandemic. We talked to several maintenance professionals to find out what challenges they\u2019re facing, how they\u2019re meeting them head-on, and how they\u2019re showing incredible resilience while helping provide essential services.<\/em><\/p>\n

If you\u2019re looking for more resources to help you and your team through these uncertain times, we\u2019ve created a Resource Hub<\/a> that includes some helpful articles and webinars.<\/em><\/p>\n

When operations manager Juan Ruiz looks out at the floor of his facility, everything seems normal. A technician talks to an operator before fixing a machine. A critical asset is inspected during a rare break in use. A production line is adjusted to make sure it can fulfill a crucial order.<\/p>\n

But this isn\u2019t business as usual for Juan\u2019s team.<\/p>\n

The conversation is happening in a designated quiet place so the two employees can stand six feet apart. The critical asset is a sensor used to take the temperature of staff as they enter the building. The crucial order is for millions of boxes that will hold lifesaving N95 masks.<\/p>\n

The COVID-19 pandemic has forced Juan and his entire team to change the way they work.<\/p>\n

\u201cWe are running to failure, and that\u2019s changing our mentality right now,\u201d says Juan.<\/p>\n

\u201cWe\u2019re surviving. We\u2019re not improving.\u201d<\/p>\n

They are far from alone. Maintenance departments everywhere are feeling the impact of COVID-19.<\/p>\n

\u201cMaintenance teams are nervous right now,\u201d says Terrence O\u2019Hanlon, the CEO of ReliabilityWeb<\/a>.<\/p>\n

\u201cEven before COVID, there weren\u2019t too many maintenance departments who could say, \u2018Yep, we\u2019re fully staffed, fully budgeted, and we have all the resources we need.\u2019…So if that\u2019s the case when things are normal, it\u2019s only going to get tougher in these times.\u201d<\/p>\n

Getting processes in place to support people is priority #1<\/h2>\n

For Tom Dufton, a maintenance and continuous improvement manager, these challenges aren\u2019t just about business\u2013they\u2019re personal too.<\/p>\n

\u201cOne of our maintenance team members, his wife is a nurse, so he\u2019s taxed very heavily right now,\u201d says Tom.<\/p>\n

\u201cHe has two young kids. So we have to ask, \u2018What can we do to help you out so things are better for you?…The last thing I want to do is to burden anyone down, especially maintenance.\u201d<\/p>\n

We\u2019ve reached out to our competitors to get the crucial parts we need for our corrugator…And they\u2019ve reached out to us for some of these consumables…We\u2019re each making sure that we can get business done. We understand that we\u2019re essential businesses and need to keep running.<\/p><\/blockquote>\n

The biggest hurdle for James Afara, the chief operating officer at a cannabis producer, is balancing the health of staff with the need to do critical maintenance.<\/p>\n

\u201cThe biggest challenge is getting eyes on the plants to make sure they\u2019re healthy and our process metrics…are being collected properly so we can make our decisions remotely,\u201d says James.<\/p>\n

\u201cWe have key individuals that go in during off-hours to collect the data, but you try to balance that because you never want to put people at risk.\u201d<\/p>\n

Juan\u2019s facility has also struggled to do more with less. Most suppliers (90%) have stopped delivering key parts to the plant. But Juan has found an unlikely ally to help him solve this issue.<\/p>\n

\u201cWe\u2019ve reached out to our competitors to get the crucial parts we need for our corrugator,\u201d says Juan.<\/p>\n

\u201cAnd they\u2019ve reached out to us for some of these consumables…We\u2019re each making sure that we can get business done. We understand that we\u2019re essential businesses and need to keep running.\u201d<\/p>\n

\n

How to adapt to remote work, improve safety, and more with a CMMS<\/h2>\n

Read more<\/a><\/p>\n<\/div>\n

Finding a way to get the job done isn\u2019t the biggest worry for most maintenance teams. Instead, it\u2019s ensuring staff health and safety<\/a>. This has meant putting a lot of new processes in place.<\/p>\n

For example, Tom and his team have increased their use of automation so his staff can run operations remotely.<\/p>\n

\u201cOur finger is always on the pulse of the facility,\u201d says Tom, \u201cEven without being there, you still know what\u2019s happening.\u201d<\/p>\n

These measures have reduced after-hours call-ins by 42% over the last year, which means fewer risky trips to the plant.<\/p>\n

Tom, along with James and Juan, have put several other precautions in place to prevent the spread of COVID-19. They\u2019ve started putting fewer technicians on each shift, taking the temperature of staff, sanitizing all incoming parts, and reducing production so staff can do frequent deep cleans of the facility.<\/p>\n

Companies have even mobilized maintenance as a key weapon in the battle against the virus.<\/p>\n

\u201cIt\u2019s imperative that maintenance ensures the facility is running,\u201d says James, \u201cThe last thing you want is staff sitting in the lunchroom and not social distancing because of a breakdown.\u201d<\/p>\n

This new way of working is essential, but it also has consequences.<\/p>\n

\u201cWe are limited because if anyone has any sort of symptom, we are pulling them out of work,\u201d explained James, who says his workforce has been reduced by 15% because of illness.<\/p>\n

Juan\u2019s team has had to sacrifice efficiency in the name of health and safety.<\/p>\n

\u201cBecause the staff have to leave their machines and go to a separate area to discuss things, it creates more downtime,\u201d says Juan.<\/p>\n

Although their teams are stretched thin and dealing with more breakdowns, it’s all worth it to keep staff safe and healthy.<\/p>\n

\u201cYour employees and their health always comes first. You have to value people over profit,\u201d says James.<\/p>\n

\n

Top tips on remote maintenance management<\/h2>\n

Read more<\/a><\/p>\n<\/div>\n

\u201cIf you\u2019re lowering your production, you still have to remember maintenance\u201d<\/h2>\n

While increased production has led to challenges for some maintenance teams, others have faced a very different obstacle: Coming to terms with facility shutdowns.<\/p>\n

Lines have gone silent at many plants in the face of both the pandemic and a struggling economy. That means an uncertain future for many maintenance teams. But there\u2019s opportunity among the difficulties, says Rob Kalwarowsky, host of the Rob\u2019s Reliability Project podcast<\/a>.<\/p>\n

\u201cIf you\u2019re lowering your production, you still have to remember maintenance,\u201d says Rob.<\/p>\n

\u201cThis would be a great time to work through your backlog…or a great time to do those rebuilds you wanted to do. There\u2019s opportunities here, you just have to look for them.\u201d<\/p>\n

Your employees and their health always comes first. You have to value people over profit.<\/p><\/blockquote>\n

While some maintenance personnel are learning to work remotely or with fewer resources, some are facing more dire circumstances.<\/p>\n

There was nothing out of the ordinary about Brandon De Melo\u2019s shift on March 13. Brandon, the CMMS coordinator at a major auto parts manufacturer, helped shut down the facility for the weekend and went home. By the next Friday, he had been laid off.<\/p>\n

Although Brandon is temporarily without a job, it hasn\u2019t stopped him from exploring new ways to improve maintenance at his facility for when business starts again.<\/p>\n

His top priority is creating a list of crucial maintenance tasks<\/a> for a successful cold start. He\u2019s also working through several projects that have been on the backburner for his team, like organizing inventory records<\/a>.<\/p>\n

Brandon has also turned his home into a one-man manufacturing facility, where he\u2019s been creating protective masks for healthcare workers with a 3D printer.<\/p>\n

\n
\"Picture<\/figure>\n
\"Picture<\/figure>\n<\/div>\n

Left: Maintenance professional Brandon De Melo standing beside his 3D printer. Brandon has been using his printer to produce protective masks for healthcare workers at home.<\/p>\n

Right: Pieces of the protective masks made by Brandon using his 3D printer.<\/p>\n

Perseverance and hope are how maintenance teams are winning the day<\/h2>\n

Brandon\u2019s story isn\u2019t the only message of resilience among maintenance professionals. Hope was the word coming from everyone\u2019s mouths when talking about the future, both on and off the shop floor.<\/p>\n

\u201cDon\u2019t give up hope,\u201d says Terrence.<\/p>\n

\u201cThis is going to be a long battle…but I have huge faith not only in the people of this industry, but for all people to innovate and thrive even in this environment.\u201d<\/p>\n

Juan echoed this thought.<\/p>\n

\u201cThe most important part about facing a situation like the one a lot of us are in now is to stay calm and to understand what is essential,\u201d says Juan.<\/p>\n

\u201cWhat is essential is the safety of our employees. If we keep that in mind, everything else will be all right.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Like the rest of the world, most of the maintenance industry has been turned upside down by the COVID-19 pandemic. We talked to several maintenance professionals to find out what challenges they\u2019re facing, how they\u2019re meeting them head-on, and how they\u2019re showing incredible resilience while helping provide essential services. If you\u2019re looking for more resources to help you and your team through these uncertain times, we\u2019ve created a Resource Hub that includes some helpful articles and webinars. When operations manager Juan Ruiz looks out at the floor of his facility, everything seems normal. A technician talks to an operator before fixing a machine. A critical asset is inspected during a rare break in use. A production line is adjusted to make sure it can fulfill a crucial order. But this isn\u2019t business as usual for Juan\u2019s team. The conversation is happening in a designated quiet place so the two employees can stand six feet apart. The critical asset is a sensor used to take the temperature of staff as they enter the building. The crucial order is for millions of boxes that will hold lifesaving N95 masks. The COVID-19 pandemic has forced Juan and his entire team to change the […]<\/p>\n","protected":false},"author":31,"featured_media":172851,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,156],"tags":[],"coauthors":[],"class_list":["post-172823","post","type-post","status-publish","format-standard","hentry","category-blog","category-maintenance-news"],"yoast_head":"\nHow COVID-19 is Impacting Maintenance Teams<\/title>\n<meta name=\"description\" content=\"Learn how COVID-19 is impacting maintenance personnel at production facilities around North America, from not having enough resources to being laid off.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fiixsoftware.com\/blog\/impact-of-covid-on-maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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